Towcester Museum is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use and store any personal information you provide when using our website.

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Who we are

Towcester Museum Trust is a registered charity (No. 1120909) run by volunteers.
If you have any questions about this policy, please contact us at: info@towcester-museum.co.uk
 

What information we collect

We may collect personal information when you:

• Submit a contact form

• Sign up for our newsletter

• Volunteer or enquire about supporting the museum

• Suggest an event or exhibition

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This information may include:

• Your name

• Email address

• Any details you choose to provide in a message

We do not collect sensitive personal data unless you choose to provide it.

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How we use your information

We only use your information to:

• Respond to enquiries

• Send newsletters (if you opt in)

• Organise events or volunteering

• Improve our website and services

We will never sell your data or use it for marketing without your consent.

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Email newsletters

If you sign up for our newsletter, your details will be stored securely. You can unsubscribe at any time using the link in any email.

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Cookies

Our website uses cookies to help it function and understand how visitors use the site. This may include basic analytics tools provided by Wix.

You can control cookies through your browser settings.

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How we store your data

We take reasonable steps to keep your information secure. Personal data is stored only as long as necessary and is accessible only to authorised museum volunteers.

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Third-party services

We may use trusted third-party services such as:

• Wix (website hosting and forms)

• Email marketing tools

• Google Maps embeds

These providers may process data in accordance with their own privacy policies.

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Your rights

Under UK data protection law, you have the right to:

• Request a copy of the data we hold about you

• Ask us to correct or delete your information

• Withdraw consent at any time

To make a request, please contact us at: info@towcester-museum.co.uk

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How to raise a concern

If you have a concern about the way your personal information has been handled, complaints can be reported directly to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at:

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• Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

• 0303 123 1113

Further information, including live chat help, is available online at https://ico.org.uk/concerns

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Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page. This policy was updated in February 2026.